Privacy Policy –
h5bj Online Gaming Platform

1 Introduction

This Privacy Policy explains how h5bj collects, uses, stores, and protects the personal information of players who register and use the h5bj online gaming platform at h5bj.org. h5bj takes the privacy of its players seriously, and this document is written in plain language so you know exactly what happens with your data — no legal jargon, no vague promises.

By creating an h5bj account or using any part of the h5bj platform, you agree to the data practices described in this Privacy Policy. If you do not agree, please do not register or use h5bj.

This policy applies to all personal data collected through the h5bj website, mobile browser experience, and any communications between you and the h5bj support team. It does not apply to third-party websites or services that may be linked from h5bj.

2 Data We Collect

h5bj collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically when you interact with h5bj.

Information you provide directly:

• Full name as it appears on your national ID or passport.
• Mobile phone number used for account registration and bKash, Nagad, or Rocket transactions.
• Date of birth, used to verify that you meet the minimum age requirement of 18 years.
• Payment account details, including mobile banking numbers used for deposits and withdrawals.
• Any documents submitted during identity verification, such as a copy of your NID card.
• Messages and communications sent to the h5bj support team via live chat or email.

Information collected automatically:

• IP address and approximate geographic location at the time of login.
• Device type, operating system, and browser version used to access h5bj.
• Session duration, pages visited, and game activity within the h5bj platform.
• Transaction history, including deposit amounts, withdrawal requests, and bonus usage.
• Login timestamps and any failed login attempts on your account.

3 How We Use Your Data

h5bj uses the personal data it collects for specific, legitimate purposes. We do not use your data for anything beyond what is described below without first obtaining your explicit consent.

• Account Management: Your name, phone number, and date of birth are used to create and maintain your h5bj account, verify your identity, and ensure you meet the eligibility requirements.
• Payment Processing: Your mobile banking details are used solely to process deposits and withdrawals via bKash, Nagad, or Rocket. h5bj does not store full payment credentials on its own servers.
• Security and Fraud Prevention: IP addresses, device data, and login history are used to detect and prevent unauthorised access, account takeovers, and fraudulent activity on the h5bj platform.
• Responsible Gaming: Game activity and session data are monitored to identify patterns that may indicate problem gambling. This data is used to apply responsible gaming tools where appropriate.
• Customer Support: Communications with the h5bj support team are stored to provide consistent service and to resolve disputes accurately.
• Legal Compliance: h5bj may use and retain your data to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Platform Improvement: Aggregated, anonymised usage data is used to improve the h5bj platform, fix bugs, and optimise the player experience.

4 Who We Share Data With

h5bj does not sell your personal data. We share data only with the following categories of third parties, and only to the extent necessary for the stated purpose:

• Payment Processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial regulations.
• Identity Verification Services: When h5bj requires enhanced identity verification, your name, date of birth, and ID document may be shared with a licensed verification provider. This data is used only for the purpose of confirming your identity.
• Legal and Regulatory Authorities: h5bj may be required by law to disclose personal data to government agencies, law enforcement, or regulatory bodies. h5bj will only do so when legally obligated and will notify you where permitted by law.
• Technology Service Providers: h5bj uses third-party cloud infrastructure and security services to operate the platform. These providers are contractually bound to process data only on h5bj's instructions and may not use it for their own purposes.

5 Data Retention

h5bj retains your personal data for as long as your account is active and for a period after account closure as required by law. The following retention periods apply:

• Account Data: Retained for the duration of your account and for five years after account closure, in line with anti-money laundering regulations.
• Transaction Records: Retained for seven years from the date of each transaction, as required by financial record-keeping obligations.
• Identity Verification Documents: Retained for five years after account closure or the completion of the verification process, whichever is later.
• Support Communications: Retained for three years from the date of the last communication, to support dispute resolution.
• Game Logs: Retained for two years from the date of each game session, for fair play auditing and dispute resolution purposes.

Once the applicable retention period has expired, h5bj will securely delete or anonymise your personal data. Anonymised data may be retained indefinitely for statistical and platform improvement purposes, as it can no longer be linked back to you.

6 Security Measures

h5bj takes the security of your personal data seriously. The platform implements a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:

• All data transmitted between your device and h5bj is encrypted using TLS 1.3, the current industry standard for secure web communications.
• Personal data stored on h5bj servers is encrypted at rest using AES-256 encryption.
• Access to personal data within h5bj is restricted to staff who need it to perform their job functions, and all access is logged and audited.
• h5bj conducts regular security assessments and penetration testing to identify and address vulnerabilities.
• Two-factor authentication is available for all h5bj player accounts and is strongly recommended.
• h5bj maintains an incident response plan. In the event of a data breach that affects your personal data, h5bj will notify you within 72 hours of becoming aware of the breach.

7 Cookies

h5bj uses cookies — small text files stored on your device — to make the platform work correctly. h5bj uses only the following categories of cookies:

• Essential Cookies: Required for the h5bj platform to function. These include session cookies that keep you logged in during your visit and security cookies that help protect your account. These cookies cannot be disabled without breaking the platform.
• Preference Cookies: Used to remember your language and display preferences so you do not have to set them every time you visit h5bj.
• Analytics Cookies: Used to collect anonymised data about how players use h5bj, such as which pages are visited most often. This data is used to improve the platform and is not linked to your personal identity.

h5bj does not use advertising cookies, social media tracking cookies, or any cookies that track your activity outside of the h5bj platform. You can manage cookie preferences through your browser settings, though disabling essential cookies will affect your ability to use h5bj.

8 Your Rights

As an h5bj player, you have the following rights regarding your personal data. To exercise any of these rights, contact the h5bj support team at [email protected].

• Right of Access: You can request a copy of all personal data h5bj holds about you. h5bj will provide this within 30 days of receiving your request.
• Right to Correction: If any of your personal data held by h5bj is inaccurate or incomplete, you can request that it be corrected.
• Right to Deletion: You can request that h5bj delete your personal data. h5bj will comply unless the data is required to be retained for legal or regulatory reasons.
• Right to Restrict Processing: You can ask h5bj to stop using your data for certain purposes while a dispute or correction request is being resolved.
• Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
• Right to Withdraw Consent: Where h5bj processes your data based on your consent (such as for marketing communications), you can withdraw that consent at any time.

9 Minors

h5bj is strictly an adults-only platform. The minimum age to register and play on h5bj is 18 years. h5bj does not knowingly collect personal data from anyone under the age of 18.

If h5bj discovers that an account has been registered by a person under 18, the account will be closed immediately, all funds will be forfeited, and any personal data associated with the account will be deleted as soon as legally permissible.

10 Policy Changes

h5bj may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, h5bj will notify registered players via the phone number or email address associated with their account at least 7 days before the changes take effect.

The updated Privacy Policy will always be available on this page. The "Last Updated" date at the top of this page reflects when the most recent changes were made. Continued use of h5bj after the effective date of any changes constitutes your acceptance of the updated policy.

11 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the h5bj support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available from within your h5bj account after login.
• FAQ: Visit the FAQ page for answers to common questions about your account and data.

For data deletion or access requests, please include your registered phone number and a brief description of your request in your message. h5bj may need to verify your identity before processing certain data rights requests.